| • Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness |
| • Proven working experience as an IT manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data management and data governance
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel
• Bachelor or Master degree in Computer Science, MIS or similar field
• Minimum advanced English and Mandarin language skills; Cantonese a big plus
* DETAILS *
ROLE COMPETENCIES
Networking
• Oversees the administration and maintenance of the company's infrastructure, and directs IT staff when necessary
• Assists in the planning and implementation of additions, deletions and major modifications to the IT infrastructure
• Implements network security
• Oversees the administration of the company's WAN
Internal Systems
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
• Works with project teams to help implement internal systems; expertise in Salesforce CRM and/or JobBOSS ERP is a huge plus)
• Provides additional support if necessary
Help Desk Administration
• Oversees all help desk activities
• Oversees the administration and maintenance of computer stations and software
• Responds to escalated help desk issues
• Oversees the administration and maintenance of our tracking software
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
Asset Management
• Builds and maintains vendor relationships and manages the purchase of hardware and software products
• Manages the purchasing of all software, hardware and other IT supplies
• Ensures that company assets are maintained responsibly
CORE COMPETENCIES
Communication
• Facilitates team meetings effectively
• Holds regular status meetings with team
• Keeps team well informed of changes within the organization
• Effectively communicates relevant IT-related information to superiors
• Delivers engaging, informative, well-organized presentations
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Relays relevant IT-related information to the company in a timely manner
Management
• Initiates and implements improvements in all areas of IT responsibility
• Serves as main point of contact on all IT-related matters for the office assigned
• Responds/acts on upper-management direction
• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
PROFESSIONAL QUALITIES
Leadership
• Serving as a role model and mentor to IT staff
• Manages the development of team by ensuring, when possible, that project tasks are in line with each IT staff’ career interests
• Inspires coworkers to attain goals and pursue excellence
• Identifies opportunities for improvement and makes constructive suggestions for change
• Manages the process of innovative change effectively
• Remains on the forefront of emerging industry practices
• Helps team execute career development plans
• Trains other team members and clients through both formal and informal training programs
• Encourages team members to take responsibility for their development within the company
Teamwork
• Consistently acknowledges and appreciates each team member's contributions
• Effectively utilizes each team member to his/her fullest potential
• Motivates team to work together in the most efficient manner
• Keeps track of lessons learned and shares those lessons with team members
• Mitigates team conflict and communication problems
• Plans and facilitates regular team activities outside of the office
Client Management
• Manages day-to-day internal client interaction
• Sets and manages internal client expectations
• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
ORGANIZATIONAL RESPONSIBILITIES
Internal Operations
• Suggests areas for improvement in internal processes along with possible solutions
• Leads internal teams/task forces
• Approves team member's time and expense reports in a conscientious and timely manner
• Reviews the status reports of team members and addresses issues as appropriate
• Complies with and helps to enforce standard policies and procedures |
